We’re here to help!
You may find your question answered below:
Frequently Asked Questions
- What if I need to cancel my order?
You may cancel an order for a full refund anytime before it ships. Visit play.date/orders.
- What is your return policy?
Returns will be accepted within 30 days of shipment for a full refund of the purchase price.
- What are the terms of the warranty?
Legal definitions, rights, and responsibilities regarding Playdate hardware and related accessories.
- What countries will Playdate ship to?
Playdate will be available in select countries at launch, with more to come.
- Is there a media kit?
Download our media kit to access photos, logos, and more.
- When will units actually start shipping?
We'll begin shipping Playdate orders in late 2021.
- Who do I contact for press questions?
Please send press-related inquiries to email@example.com. Be sure to tell us who you are, and what you're looking for.
- Can I make changes to an existing order?
To make a change, simply cancel the order at play.date/orders, and place a new one.