We’re here to help!

You may find your question answered below:

Frequently Asked Questions

• Playdate Catalog End User Agreement
• What is your return policy?
• Troubleshooting Your Playdate
• When will units actually start shipping?
• What if I need to cancel my order?
• What are the terms of the warranty?
• Can I make changes to an existing order?
• How does the game season work?

You can browse for answers by category:

• Manual

  How to use basic Playdate features.

• Games

  Your guide to Playdate games: where to find them, how to play them, and how to make them.

• Hardware

  Details about Playdate's hardware and accessories.

• Developer

  Information for Playdate Developers.

• Accessibility

  Learn more about Playdate's accessibility features.

• Orders

  Details about ordering your Playdate.

• Service

  Find our return policy, order cancellation policy, warranty, and assorted regulatory info.

• Shipping

  Questions and answers about shipping issues.

• Accounts

  All about your Playdate account.

• Press

  Find out who to contact and how to get our media kit.

Or search by keyword:

---

If you didn't find an answer above, contact us:

Category Orders and Shipping Catalog and Purchases Warranty Service Press Inquiries Other

Please send press-related inquiries to press@play.date.

Be sure to tell us who you are, and what you’re looking for.

Subject

Message Body

File Attachment(s)

If possible, please include a photo or video to help explain.

Choose…

Order Number

Playdate Serial Number

Your serial number can be found inside the crank dock, or by going to Settings > System > Device info.

Playdate Account Email Address

Current Shipping Address

Order Shipping Address

Your Name

Your Email