What if I need to cancel my order?
You may cancel an order for a full refund anytime before it ships. Visit play.date/orders.
Service
Find our return policy, order cancellation policy, warranty, and assorted regulatory info.
What is your return policy?
Returns will be accepted within 30 days of shipment for a full refund of the purchase price.
What are the terms of the warranty?
Legal definitions, rights, and responsibilities regarding Playdate hardware and related accessories.
Some Regulatory Info
Special notes about Playdate from regulatory agencies around the globe.
You can browse for answers by category:
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- Hardware
- Details about Playdate's hardware and accessories.
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- Games
- Your guide to Playdate games: where to find them, how to play them, and how to make them.
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- Accessibility
- Learn more about Playdate's accessibility features.
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- Orders
- Details about ordering your Playdate.
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- Service
- Find our return policy, order cancellation policy, warranty, and assorted regulatory info.
-
- Shipping
- Questions and answers about shipping issues.
-
- Accounts
- All about your Playdate account.
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- Press
- Find out who to contact and how to get our media kit.
Or search by keyword:
- Hardware
- Details about Playdate's hardware and accessories.
- Games
- Your guide to Playdate games: where to find them, how to play them, and how to make them.
- Accessibility
- Learn more about Playdate's accessibility features.
- Orders
- Details about ordering your Playdate.
- Service
- Find our return policy, order cancellation policy, warranty, and assorted regulatory info.
- Shipping
- Questions and answers about shipping issues.
- Accounts
- All about your Playdate account.
- Press
- Find out who to contact and how to get our media kit.