What countries will Playdate ship to?
Playdate will be available to ship to the following countries.
- United States (including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands)
- United Kingdom
What countries are next?
Since shipping is all new to us, we wanted to make sure we could successfully handle shipping to our starter countries first, before we added any others. This nervousness comes from our shipping being extra complicated — we’re paying duties up front to reduce the chance of your package getting hung up in customs. But! If everything goes well with Playdate shipping, we hope to expand our list of countries. If your region is not on the list, let us know via this survey so we know what to prioritize, and can alert you! Stay tuned and thank you for your patience.
What about Malaysia, where Playdate is made?
This is, ironically, the most complicated shipping situation of all. For tax reasons our factory is unable to ship Playdate units directly to customers in Malaysia, which would’ve been super convenient. And shipping them all the way to our warehouse in California, then all the way back to Malaysia, would be ridiculously expensive for the customer. But, we haven’t given up. We’re continuing to investigate some new ideas on this front. If you’re in Malaysia, please fill out this form so we can keep you posted!
What about Taxes and Duties?
All international Playdate systems will be shipped Delivered Duties Paid (DDP). This means all necessary taxes, duties, and import fees are pre-paid and calculated at check-out. In theory, this means as your Playdate enters your home country, customs will not hold your Playdate hostage and/or ask you pay any surprise taxes or fees. We really hope it all works as planned! Our international shipping partner Passport will be on-hand to answer any international tracking or tax questions.