Shipping policy

International Shipments

When delivery of Products purchased from Panic shall occur, risk of loss and title to Products shall pass to customer, in the case of Products shipped by courier / carrier, at the time Panic transfers the Products to the carrier or shipping agent at the facility in the United States from which customer’s order is shipped. Or, in the case of Products shipped through the United States Postal Service, at the time Panic transfers physical possession of the Products to the United States Postal Service or its agent.

International Customs Fees

While Panic works with their shipper to pre-pay customs fees in advance, in some situations Panic cannot guarantee that customs may not impose unexpected additional fees. Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs charges (i.e., duties and taxes) are the responsibility of the customer in addition to shipping cost. Panic is unable to predict or control customs charges as they are levied by the destination country.

For Canadian Customers

(For goods shipped by means other than through the United States Postal Service)

By ordering Products from Panic, you authorize the customs broker selected by Panic or its shipping agent to act as your agent to transact business with the Canada Border Services Agency (CBSA) to clear merchandise, pay duties and taxes, and to handle any merchandise returns and refund claims on your behalf. On checkout, we calculate and collect the applicable taxes and duties that the broker will pay on your behalf to the CBSA.