So your Playdate is still registered to the previous owner?

That’s a bummer. :( It will need to be de-registered before you can attach it to your account. Here’s how:

Contact the current owner

If you can, please contact the current registrant, i.e., the person you bought the Playdate from.

1. Ask them to visit their Playdate device page
2. They should click the appropriate Details button, then the Remove Device button.
3. Once they have removed the Playdate from their account, you will be able to register it to your Playdate account. You’re all set!

If you can’t contact the current owner

If you can’t contact them, or haven’t gotten a timely response, contact Playdate Support with the serial number of the Playdate. We will send the current registrant an email asking them to affirm that they no longer own this Playdate.

1. If they agree, we will remove the Playdate from their account immediately, and let you know it is free to register to your account.
2. If they do not respond within 5 days, we will remove the Playdate from their account ourselves, and let you know it is free to register to your account.
3. If they insist they still own the Playdate, we will contact you and discuss how best to move forward.

Thank you for purchasing a Playdate — we hope you have tons of fun with it once you get past this hurdle.

NOTE: This post pertains to Playdates for sale from an unknown seller, via eBay or similar. This post does not apply to refurbished Playdates sold by Panic, which should always arrive ready to register. If for some reason the Playdate you receive from Panic is already registered, contact Playdate support.